Returns & Exchanges
At Zinus, we want you to love your home as much as we do, which is why we offer a 100-day trial period to ensure your new furniture or mattress is the perfect fit. If you are not completely satisfied, we provide a straightforward return process for all products purchased directly from our website.
Initiate Your Request
Visit our Support Center within 100 days of delivery and provide your order number and the reason for your return to start the process.
Prepare for Pickup or Shipment
For mattresses, we will coordinate a local donation or removal; for furniture items, please disassemble the product and secure it in its original packaging if possible.
Verification and Collection
Once your request is approved, our team will provide a prepaid shipping label or schedule a professional removal service to collect the item from your home.
Receive Your Refund
After we verify the return or receive confirmation of the donation, a full refund will be issued to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing